Getting Remote Assistance from a known person or company executive via Avast internet security Remote assistence
Remote Assistance :
Remote assistance is a feature that allows a user to temporarily view or control a remote a remote computer over a network or the internet to resolve the issues without directly touching the computer machine.
It is worked on the basis of Remote Desktop Protocol
It is worked on the basis of Remote Desktop Protocol
Procedure:
1: Open up your Avast internet security from the system tray icon
2: After opening the avast internet security, you will find similar window like below
1: Open up your Avast internet security from the system tray icon
2: After opening the avast internet security, you will find similar window like below
3: After that, place you mouse pointe on the "Question Mark" icon on the Avast internet security
4: There after, the avast program will display another bar inside it like below
4: There after, the avast program will display another bar inside it like below
5: Access the remote assistance window by pressing on the "Remote Assistance" option
6: In the Remote Assistance window, you will find a button stating "Getting Assistance from the right of the window!
6: In the Remote Assistance window, you will find a button stating "Getting Assistance from the right of the window!
7: After clicking on the "Get Assistance" button you will find a pop up window, stating "connecting to the server like below
8: After successful connection to the host server, you will find a code that is being displayed on your avast screen like below
9: After getting the code, please report the avast given code to the assisting person, means your helpers either, company executive or your known persons!
10: To transfer the code tothe other party, you can use telephone, email, or chat.
11: By sending the code you are granting remote access to your computer to another person.
12: Afer the person takes control, the above dialog disappears automatically
13: Clicking on the cancel button on the Remote Assistance window will invalidates the given avast remote control code!
14: After the helper enters your given code in the avast remote connect code fields, and clicks on the connect button then the "Remote Asssitance" will be available between you machine and the helper system.
10: To transfer the code tothe other party, you can use telephone, email, or chat.
11: By sending the code you are granting remote access to your computer to another person.
12: Afer the person takes control, the above dialog disappears automatically
13: Clicking on the cancel button on the Remote Assistance window will invalidates the given avast remote control code!
14: After the helper enters your given code in the avast remote connect code fields, and clicks on the connect button then the "Remote Asssitance" will be available between you machine and the helper system.
15: There after the helper will rectify the problem on your machine by his remote connetion and finally resolves your machine issue!!!
NOTE: In order to access the Remote connectoin from the helper, one should need an internet connection with minimum bandwidth of 512kbps speed, which is recommended speed for Remote Assistance!
NOTE: In order to access the Remote connectoin from the helper, one should need an internet connection with minimum bandwidth of 512kbps speed, which is recommended speed for Remote Assistance!